Withdrawal form
Use this form if you want to withdraw from your online purchase. Enter your order number and email address first, then select the products for your request.
We have received your request. Please note the following information regarding your return:
Please include a copy of your invoice or delivery note. This allows us to quickly and clearly identify your return using the order number.
Return shipping costs must be covered by the sender. Please make sure the parcel has sufficient postage before sending it back to us.
Once we receive your return, processing may take up to 14 days. We will carefully inspect your return and then inform you about the next steps, including your refund.
For faster processing, please share the tracking information with us so that we can identify and assign your return more quickly.
Thank you for your understanding and cooperation. If you have any questions, please feel free to contact us at any time.
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