Shipping Policy

Shipping Policy and Delivery Times

Most GIBBON orders are processed and shipped within one business day. Orders placed during the weekend are usually dispatched on the following Monday. Our webshop ships orders from Monday to Friday.

Free Shipping in Germany

GIBBON offers free shipping within Germany for orders over €180. Shipping costs may apply to deliveries to other countries within the European Union. The applicable delivery charges are shown during checkout.

Customs Clearance, Duties and Taxes

International deliveries may be delayed by customs clearance procedures in the destination country. GIBBON Slacklines is not responsible for customs duties, import taxes or other fees charged by local authorities. These additional costs must be paid by the customer.

Incorrect or Incomplete Delivery Address

Please check your delivery address carefully before completing your order. If a parcel is returned because the address provided was incorrect or incomplete, the customer must pay the additional shipping costs for redelivery.

GIBBON is not responsible for lost orders caused by incorrect or incomplete delivery information entered during checkout.

Shipping Carriers and Delivery Notifications

Orders are delivered by UPS or DHL. If you are not available when delivery is attempted, the carrier may leave a notice in your mailbox or contact you by text message or telephone.

Please follow the carrier’s instructions to arrange redelivery or collection.